Thank you for visiting and shopping with us. We are committed to delivering your order as quickly and efficiently as possible. Please read the following shipping policy carefully to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed and shipped within 24 to 48 hours of successful payment confirmation. We operate Monday through Friday (excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Shipping Carriers and Methods

We utilize a variety of shipping services to ensure the fastest and most reliable delivery, including DHL eCommerce, USPS, and ePacket, depending on your location and the most efficient method available. The carrier used for your shipment will be selected based on delivery speed, cost-effectiveness, and service availability in your region.

Shipping Fees

All applicable shipping fees are clearly displayed at checkout before you complete your purchase. Shipping fees are calculated based on your shipping address, order weight, and selected delivery method. Please note that shipping charges are non-refundable once your order has been processed and shipped.

Estimated Delivery Time

Our typical delivery timeframe is between 7 to 10 business days, depending on your location and local customs processing. In many cases, customers may receive their items sooner than the estimated time.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your package every step of the way—from our warehouse to your doorstep. Please allow up to 48 hours for the tracking information to become active.

Customs, Duties, and Delays

Please be aware that international shipments may be subject to customs inspections, import duties, or taxes once they reach your country. These additional charges are the responsibility of the recipient and are not included in the shipping cost.

While we do everything in our power to ensure timely delivery, some packages may experience unavoidable delays due to customs clearance, extreme weather conditions, or postal service disruptions. These delays are unfortunately beyond our control, and we appreciate your patience and understanding in such cases.

Lost or Damaged Packages

We take great care in packaging and shipping your order, but if your package is lost or arrives damaged, please contact our customer support team immediately. We will do our best to assist you and find a suitable resolution.

Contact Information

Address: 1801 Lafayette Street, Ste. B, Gretna, LA, 70053, US

Phone No: +15043315289

Email: info@thepeppermintroom.com